Looking for more information about HomeWorks Connect high-speed internet service? Check below for our terms, conditions, and important documents:

Vacation Hold Service

If you choose to spend part of the year in another location, you can put your HomeWorks Connect service(s) on Vacation Hold at a lower monthly cost.

• To qualify for Vacation Hold service, your account must be active for a minimum of 30 days before the start of the vacation hold.
• Vacation Hold can be set for a minimum of 60 days, and may be used for a maximum of 180 days out of any 12-month period.

Simply send us the information we need via SmartHub message, or call us at 800-668-8413:  

• The name on your account
• Where email should be sent, if different
• The planned starting date of your vacation hold, and
• The planned end date of your vacation hold.

Internet service: Vacation Hold costs $5.00 per month. If you prefer, you can turn your modem in when you leave and eliminate your monthly fees entirely. With this option, there is a one-time service call/reconnect fee when you return.

Landline telephone service: Vacation Hold costs $10.00 per month (plus applicable taxes) for a “soft disconnect,” which reserves your telephone number. Returning your modem to avoid the monthly hold fee will result in the loss of your telephone number; there is a one-time service call/reconnect fee when you return and we issue you a new telephone number.

NOTE: If you have discounted Lifeline telephone service, you cannot put your account on Vacation Hold.

Fees and conditions are subject to change. Please see our Terms & Conditions customer agreement for the most current policies.

Bundles & Discounts

Internet & phone package discount is $5/month. 

Fees & Add-ons Schedule

(Accurate as of September 2024)

Service Call           $99.00   

Reconnect for Non-payment      $25.00

Non-Auto Pay accounts            $5.00/month

Optimized Wi-Fi Service $10.00/month

Wi-Fi Extender          $5.00/month

Per Static IP address          $20.00/month

Phone Activation          $10.00

Power Cord Replacement          $20.00+tax

Returned or Declined Check Fee        $30.00

Declined Credit Card Fee  $20.00 

Equipment Fees if not returned:

Modem         $250.00

Battery Backup      $65.00