SCAM ALERT: Be wary if anyone demands immediate payment
Scammers continue to target electric cooperative members in several states, including here in Michigan. Cherryland Electric Cooperative reported this morning that “Last night someone called one of our members claiming they owed $4,000 and that their power would be shut off if they did not pay immediately with their credit card over the phone. Luckily, this member recognized it as a scam and called us today to report it.” Other scammers seek personal information such as your Social Security number or bank account number.
Like Cherryland, we will NEVER call you and demand immediate payment over the phone. If your account is delinquent, you will receive a notice on your bill and you will receive automated calls from our automatic calling system. These calls will instruct you to call our toll-free number to make a payment. You can also access your account anytime, anywhere through SmartHub on our website. This will allow you to verify your balance and make payments using our secured online system.
We only collect personal information about you when YOU call US, to set up your service or make a payment, for example. Once your account is set up, our CSRs may ask you to verify information we have on account; they have access to your birthdate and the last four numbers of your Social Security number to compare. We also suggest you set up a password on your account so we can verify your identity when you call us.
If anyone calls you or approaches you and claims to be collecting money or information for HomeWorks Tri-County Electric Cooperative, please don’t GIVE them anything. Gather information about them, if you safely can, and report it to us at 1-800-562-8232 as soon as possible.