Employment at HomeWorks

Employment at HomeWorks

About HomeWorks Tri-County Electric Cooperative  
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      At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission.

     The mission of our 85 full-time and 6 part-time employees, along with our board of directors, is to provide reliable, safe, competitively-priced products and services, with outstanding, personal customer service. In our culture, we like to try out new ideas and maintain a learning environment. We promote and maintain a safe workplace, encourage leadership and cross-training, and we’re a fun place to work.

      Some history: HomeWorks Tri-County Electric Cooperative has brought electric service to mid-Michigan since 1937. More recently, we have provided propane and high speed satellite internet services to our area. Today, we're in the first phase of building a fiber network to create the utility of the future and make high-speed internet access available to all of our members.

      Our reputation for reliability and outstanding customer service is based on 81 years of employees committed to building a safe, reliable, customer-friendly utility. Our customer satisfaction scores reflect that, as we perform at the top of our industry in regular surveys. And as a part-owner of Wolverine Power Cooperative, we are one of Michigan’s renewable energy leaders.

      Our main office and an operations center are located just west of Portland; we have a second office and operations center at Blanchard. We currently deliver reliable electricity to families and businesses in parts of 13 mid-Michigan counties. Our Tri-County Electric People Fund has granted over $2 million to families and organizations in need across our service area, with funds donated by members who round up their monthly electric bills. We also took part in Michigan’s Partners for Power program in 2015, sending linemen to a remote mountain village in Guatemala to help the village bring electricity to their homes.

Current Job Postings:

FIBER INSTALLER

FLSA Status:    Non-Exempt

Reports to:        Fiber OSP Manager                              Location:           Portland Office

ABOUT HOMEWORKS:

At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission. HomeWorks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION OVERVIEW:

This position is responsible for the installation, service quality and customer experience of Homework’s Connect’s broadband and voice over IP (VOIP) service.

GENERAL RESPONSIBILITIES:

  • Works with customers to set up service, explains basic functions of the internet and phone service, assuring that customer is comfortable with using the service
  • Installs, troubleshoots, and maintains all Cooperative-owned, fiber optic, customer premise equipment
  • Performs premise cabling at various residential, commercial and industrial locations
  • Effectively measures the signal strength of various connections to ensure that there is adequate performance
  • Conducts regular inspections of the fiber optic system with the aim of locating and repairing any defects detected
  • Assists in determining and implementing solutions to any service quality or reliability issues
  • Must be able to read and interpret maps
  • Offers superior customer service to HomeWorks Connect customers
  • Recognizes that they are a guest in the customer’s home and ensures that they have taken care of leaving the customer’s home as it was found, cleaning up any mess that was made while installing the service
  • Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required
  • Overtime is required to include late evenings and weekend hours especially during the initial startup phases of the business.

QUALIFICATIONS:

  • Education: High School Diploma or equivalent.
  • Valid state driver’s license and non-negligent driving record 
  • Telecommunications and information technology certifications preferred
  • Previous customer service experience required
  • Previous telecommunications experience preferred
  • Previous customer premise service installation experience preferred

HOW TO APPLY:

Please send resume and cover letters by 5:00 pm on Friday, 3/8/2019, to:

Angel McCliggott, Human Resource Specialist- amccliggott@homeworks.org

 

FIBER OPTIC SPLICING TECHNICIAN

FLSA Status:    Non-Exempt

Reports to:        Fiber OSP Manager                              Location:           Portland Office

ABOUT HOMEWORKS:

At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission. HomeWorks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION OVERVIEW:

This position is responsible for performing various fiber optic telecommunications splicing, line construction, retirement and maintenance on overhead or underground lines, with or without direct supervision.

GENERAL RESPONSIBILITIES:

  • Must be able to install, prepare, remove, troubleshoot and maintain all types of telecommunications and fiber line equipment and apparatus as required or directed.
  • Must possess adequate skills to splice any type of fiber cable to industry standard quality and possess adequate skills to effectively operate all fiber optic testing, troubleshooting and locating equipment.
  • Must be able to install/maintain/remove fiber optic drops from pre-spliced fiber or taps.
  • Must be able to splice any drop fiber in customer premise location utilizing automated splicing equipment.
  • Must be able to install/maintain/remove fiber based customer premise equipment. As authorized and approved, be able to install/maintain/remove and splice distribution and backbone fiber.
  • Must have experience operating all types of vehicles and associated fiber optic equipment, including but not limited to: bucket trucks, splice trailers, fusion splicers and OTDRs.
  • Must have the ability to read and interpret splice documents and drop maps.
  • Must be able to learn the Cooperative’s mapping system and software.
  • Must be willing and able to respond to trouble calls any hour of the day or night, weekends or holidays, as well as in any kind of weather.
  • Must have the ability to find issues and perform maintenance on fiber lines during outages.

QUALIFICATIONS:

  • Education: High School Diploma or equivalent.
  • Valid state driver’s license and non-negligent driving record 
  • Fiber Optic Association and information technology certifications strongly preferred
  • Minimum of four years splicing experience required.
  • Experience in strand and lash construction required.
  • Experience installing underground cables and telecommunications structures required.
  • Experience assembling splice cases and network interface devices required.
  • Previous utility pole climbing experience highly preferred.

HOW TO APPLY:

Please send resume and cover letters by 5:00 pm on Friday, 3/8/2019, to:

Angel McCliggott, Human Resource Specialist- amccliggott@homeworks.org

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