Employment at HomeWorks

Employment at HomeWorks

About HomeWorks Tri-County Electric Cooperative  
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      At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission.

     The mission of our 85 full-time and 6 part-time employees, along with our board of directors, is to provide reliable, safe, competitively-priced products and services, with outstanding, personal customer service. In our culture, we like to try out new ideas and maintain a learning environment. We promote and maintain a safe workplace, encourage leadership and cross-training, and we’re a fun place to work.

      Some history: HomeWorks Tri-County Electric Cooperative has brought electric service to mid-Michigan since 1937. More recently, we have provided propane and high speed satellite internet services to our area. Today, we're in the first phase of building a fiber network to create the utility of the future and make high-speed internet access available to all of our members.

      Our reputation for reliability and outstanding customer service is based on 81 years of employees committed to building a safe, reliable, customer-friendly utility. Our customer satisfaction scores reflect that, as we perform at the top of our industry in regular surveys. And as a part-owner of Wolverine Power Cooperative, we are one of Michigan’s renewable energy leaders.

      Our main office and an operations center are located just west of Portland; we have a second office and operations center at Blanchard. We currently deliver reliable electricity to families and businesses in parts of 13 mid-Michigan counties. Our Tri-County Electric People Fund has granted over $2 million to families and organizations in need across our service area, with funds donated by members who round up their monthly electric bills. We also took part in Michigan’s Partners for Power program in 2015, sending linemen to a remote mountain village in Guatemala to help the village bring electricity to their homes.

Current Job Postings:

Mapping/Operations Technician and Dispatcher

FLSA Status:     Non-Exempt

Reports to:     Manager of Engineering Services                            Location:     Portland Office

ABOUT HOMEWORKS:

At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission. HomeWorks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION OVERVIEW:

This position is responsible for mapping-related activities within the Cooperative and its subsidiary businesses, and will be involved with dispatching crews and backing up Engineering Support Clerk with One Call Tickets. It supports the Engineering/Dispatch and Operations teams as needed, including answering calls from contractors and Customer Service. 

GENERAL RESPONSIBILITIES:

  • Help Support and maintain HomeWorks' GIS database by ensuring the layers, attributes, spatial relationships, and connectivity are accurate and reflective of our electric and fiber systems.
  • Help update GIS in a timely manner to reflect changes made to our electric and fiber systems, including but not limited to: new services, line relocations, work plan projects, maintenance, pole replacements, switching operations, and phase changes.
  • Correct GIS and customer records so they model accurate outage prediction.
  • Support field operations personnel by assisting with MapWise digital staking system and training personnel with new equipment.
  • Validate, research, and prepare accurate right-of-way easements, conduct deed searches, and identify property owners to assist in gaining permission for the construction of facilities. Prepare and submit ROW Easements to be recorded.
  • Act as a backup dispatcher. This includes answering the radio, updating on-call, maintaining a database of crew locations, responding to MISS DIG 811 requests, and assisting with power restoration efforts.
  • Receive subdivision maps from developers. Work with engineer to import/input into GIS and provide maps back to developers/other utilities/etc.
  • Respond to requests for utility information by MDOT, counties, or townships. 
  • Prepare maps for annual pole testing, annual ROW clearing, permits, and expansion of fiber facilities.
  • Preferred knowledge of the following software programs:
    • Esri ArcGIS (ArcMap, ArcCatalog, ArcGIS Server)
    • Adobe Acrobat and PDF Converter
    • Milsoft Engineering Analysis - Windmil

QUALIFICATIONS:

  • Two-year technical degree in Geographical Information Systems, Electric Power Systems Technology or related field is desired.
  • Electric utility and/or GIS experience preferred.

HOW TO APPLY:

Please send resume and cover letters by 5:00 pm on Wednesday, May 8, 2019, to:

Angel McCliggott, Human Resource Specialist- amccliggott@homeworks.org


Apprentice Line Worker                         
FLSA Status:  Non-Exempt

Reports to:   Electric Operations Manager                  Location:   Portland Office

ABOUT HOMEWORKS:

At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission. HomeWorks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION OVERVIEW:

The Apprentice Line Worker helps achieve the Cooperative mission of enhancing the quality of life of our members by completing a program of progressive training and experiences that will result in the development of skills and knowledge necessary for the construction, operation, and maintenance of a reliable electric system.

GENERAL RESPONSIBILITIES:

  • Restores safely, quickly and efficiently electric service
  • Completes any necessary paperwork accurately and timely for office operations
  • Studies, learns, and complies with all safety practices, procedures, instructions
  • Operate vehicles as directed obeying all safety requirements
  • Cuts right-of-way, trims trees if needed to restore service
  • Performs routine equipment maintenance
  • Loads and unloads material and equipment and sees that line trucks are kept stocked with sufficient inventory of supplies to make emergency repairs
  • Operates radio communications equipment, abiding by the Federal Communications Commission’s Rules & Regulations
  • Reviews daily work schedules and orally confirms the understanding of the assigned work
  • Performs other work of this or any other classification requiring equal or lesser skills when assigned by supervisor
  • Read meters and collect disconnects as needed
  • Ability to learn the Company standards applying to employee’s work
  • Ability to learn National Electric Safety Codes, RUS line specifications, OSHA rules and regulations, MDOT rules and cooperative policies and procedures
  • Ability to learn to read and interpret documents, including prints, staking sheets, safety rules, operating and maintenance instructions and procedure manuals
  • Works primarily outdoors with considerable physical exertion, occasionally during inclement weather conditions.
  • Hours have irregularity due to outages and emergencies
  • Required to take on-call rotation

QUALIFICATIONS:

  • Education: High School Diploma or equivalent.
  • Completion of an accredited Pre Apprentice Program such as LCC or ACC offers is required
  • Must be able to enroll in and complete Apprentice Line Worker program
  • Valid Michigan driver’s license and Department of Transportation Commercial. Driver’s License (CDL) with group A designation and air brake endorsement.

HOW TO APPLY:

Please send resume and cover letters by Wednesday, May 8, 2019 to:

Angel McCliggott, Human Resource Specialist- amccliggott@homeworks.org


Customer Service Representative                         
FLSA Status:  Non-Exempt

Reports to:   Customer Service Supervisor                 Location:   Portland Office

ABOUT HOMEWORKS:

At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission. HomeWorks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION OVERVIEW:

This position acts as a liaison and provides product/services information to our electric members. The position is also responsible for providing outstanding customer service and for resolving member concerns.

GENERAL RESPONSIBILITIES:

  • Assists electric customers with questions regarding their accounts, transfers of electric service, usage concerns and payment arrangements.
  • Answers incoming phone calls in a prompt, courteous and efficient manner, ensuring that calls are properly completed.
  • Calls customers regarding delinquent accounts, assists with payment arrangements or works with management on electric meter removals.
  • Assists propane customer service with call overflow.
  • Becomes familiar with and adheres to Cooperative policies; it is understood that where policy and job description are in disagreement, policy shall prevail.
  • Participates in programs for improvement of job knowledge and skill.
  • Understands and personally performs all duties in accordance with applicable safety and Cooperative policy manuals, as well as reports hazardous conditions and needed maintenance in the office.
  • Maintains desk and surrounding area in a clean and orderly manner.
  • Maintains proper use and care of office equipment and reports any equipment working improperly or in need of repair.
  • Processes account receivable revenue and adjustments.
  • Maintains a file and prepares billing for accounts that require special attention so that the customers are billed correctly and in a timely manner.
  • Promotes HomeWorks subsidiary businesses.

QUALIFICATIONS:

  • Education: High School Diploma or equivalent.
  • Associates or Bachelors degree in business are preferred but not required.
  • Two years of experience in customer service.
  • Two years of experience in general office work.
  • Must have critical thinking and problem solving skills with the ability to perform these skills under pressure, asking the appropriate questions to solve customer problems.
  • Must have superior communication skills with the ability to learn attentively, sense vocal elements, understand cultural sensitivities, and defuse challenging customer behavior.

HOW TO APPLY:

Please send resume and cover letters by Monday, May 13, 2019 to:

Angel McCliggott, Human Resource Specialist- amccliggott@homeworks.org

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